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Information Specialist

Job Description: 

Job purpose : In order to meet our User’s “information and research requirement” we are looking for a dynamic customer focused Information Specialist who will be responsible for helping users of our services find the information they need as quickly and efficiently as possible.

Education and Relevant Experience :

  1. Minimum Master of Library and Information Science 

  2. 2+ years of work experience with at least 1 year in “Reference and Research Assistance” or similar role  - (Identifying the appropriate database, Customized orientation of specific databases, Mining data , Library tools e.g., authentication tools, discovery solution etc)

Technical Skills: (must have)

Excellent organization and planning  skills

Excellent Research and Analytical skills 

Excellent Data Mining skills 

 

Additional Skills: (nice to have)

 

Principal accountabilities : Key accountability of “Information Specialist” is to communicate with patrons  to answer questions, provide information and help them find the right resources.

 

  1. Understanding of Citation Tools and Research support tools

  2. Acquire good understanding of Company’s products to confidently understand the dynamics involved

  3. Provide the information required by the user quickly and efficiently

  4. Conduct customer satisfaction surveys for the services provided

  5. Maintain the data and to provide a weekly report on the queries handled and their status etc

  6. Analyse and deduce the trend in the queries , and further report the same to the management

  7. Collate and provide customer suggestions and feedback for product enhancements.

  8. Gain thorough knowledge about the audience and industry to serve the customer better

Key Skills Required: 
Library science, Identifying the appropriate database, Customized orientation of specific databases, Mining data , Library tools e.g., authentication tools, discovery solution etc
Years of experience: 
2-4
Location: 
Ahmedabad (currently remote)
No of position: 
1
Status: 
Open

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